Fresenius Medical Care (FMC) is the world’s leading provider of products and services for chronic kidney failure patients. Following the rollout of its CISCO phone system, including Cisco Unified Contact Centre Express (UCCX), FMC realised the design wasn’t right for their business. FMC needed to reconfigure the entire system and partnered with Cloud Earth to roll out the changes to UCCX.

Read the case study to see how Cloud Earth helped FMC give patients and medical teams the support they needed.

Read the case study